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Frequently Asked Questions

How can I check the status of my order?

We will send you notifications at each stage. The type of notification will depend on the contact information you entered at checkout – email, text or both. If you have not received a notification from us, please use the contact form below to inquire about the status of your order. Be sure to include your order number, full shipping address and anticipated shipping date. Thank you for your time and patience as we work diligently to assist you as quickly as possible.

When will my order ship?

Our processing time for most orders to ship is 1-3 days, excluding weekends. West Coast orders may be held until the following Monday to prevent additional transit time. Orders may incur additional delays based on seasonal demand and product availability. Note: Some plants are not available for immediate shipment, but are available for pre-order and this will be indicated on the product page. Please see our transit time page which shows average delivery times to your location.

Can I delay the shipping of my order?

Yes! At checkout, you will be able choose to "Delay shipping for this order". If you want to delay an existing order, contact us immediately at 980-444-2353. If the order has already been processed and left our nursery, we will not be able to add a delay. Note: we can not guarantee a shipping date. The date you are choosing is the day it will leave our nursery. Please see our transit time page which shows average delivery times to your location.

Can I cancel my order?

Feel free to email us at support@plantingtree.com or call 980-444-2353 to cancel your order. Please note any orders cancelled or changed during the shipping process will incur a 25% restocking fee.

Why are the leaves on my tree turning yellow?

Too much water OR too little water. Watering your new plants is critical for them to thrive. Most plants die within 1-2 weeks due to inadequate watering. However, over-watering can also lead to the plant dying. Too much water will suffocate the plant. Check your soil, whether in a pot or in the ground. Stick your finger at least an inch down into the soil. If the soil is wet or damp, do not water. If the soil appears dry, water. Remember it is better to do a deep watering once or twice a week rather than a small amount of water daily.