Your Purchase is Protected
Good to Grow Guarantee
Your plants are guaranteed to arrive healthy and ready to grow! Any cosmetic damage from shipping, like brown or torn leaves, will not affect the health of your plants, and plants will bounce right back after being thoroughly watered and planted. If you are not satisfied with your plant within the first 5 days, please contact Customer Support.
If your plant does not thrive within 30 days of receiving your order, contact Customer Support. We will review your concerns and provide a one-time replacement if necessary. You will be responsible for shipping costs of the replacement plant.
Extend Your Plant Protection
Purchase a 1-Year Warranty
There can be different natural reasons your plant may not survive such as drought, excessive heat, or excessive cold. We offer a one-year warranty to ease the worry of these types of situations. At checkout, you can easily add a one-year warranty to any or all of your plants for an additional fee (determined at checkout).
This is a one-year, one-time replacement warranty. Shipping costs and taxes are at the customer’s expense. We will require a photo to verify that your plant has not survived. Once we receive your photos, we will issue a store credit to order your replacement. Note: Plants that are not suitable for your growing zone or soil type are not included in this warranty. Refunds will not be given for these purchases. Submit your warranty claim and photos using our contact form or call Customer Support at 1-980-444-2353.
Want to add our 1-Year Warranty to an existing order? Contact us within 7 days of receiving your order – it’s painless!
Plant Right Away!
Do not leave your plant in the shipping box or container. If your plants are wilting, they can easily be revived by thoroughly watering them. Most plants will bounce right back from shipping.
Shipping plants may cause some leaves and branches to break. You may find some leaves and even soil in the package from shipping. Please don't be alarmed. This is normal and will not affect the health of your new plants.
If your plants arrive damaged, we must be notified within 5 days of delivery with photos of damaged plants and damaged packaging. Submit your claim and photos through our contact form.