We guarantee that your plants will arrive healthy. All of our plants and trees are inspected for health and quality before shipping. If your item arrives damaged, please submit a photo to us within 1 day of receiving your package(s). We will replace your plant if it dies within 5 days of delivery. Any damaged brown or yellow leaves from shipping is cosmetic and will not affect the health or quality of the plants. Plants bounce right back after being heavily watered and planted.
If your plant dies within 45 days of receiving your order, we can offer you 50% store credit on the price of the plant itself.
If your plant is dormant at the time of delivery, we will replace this item if it does not emerge from dormancy by June 1st. Plants must have been planted to receive replacement. Please submit a photo to email@example.com in order to receive a replacement.
Purchased 1 Year Warranty
If you have purchased our 1-year warranty at time of checkout and carefully followed our planting and care directions after receiving your plant(s), and need to turn in a claim, please send us an email at firstname.lastname@example.org. In the subject line please specify your order number and also attach pictures of your plant.
PlantingTree™ will replace your plant one time for a period of one year after the delivery date. Claims submitted after the one year warranty period will not be honored. Shipping address of claim must be the same as original shipping address. Our 1-year warranty will only cover plants planted in suitable growing zones. Once a claim is submitted, we will check your growing zone based on your shipping address for the plant that has perished. Except for indoor plants and annuals, warranty will be void if the plant purchased is not suitable for your growing zone.
Please note that if we are out of stock of the item that has perished, a store credit will be issued. (Prior to May 3rd 2019 - Actual shipping cost will need to be paid by customer + applicable taxes.) Plants must have been planted to receive replacement.