PlantingTree Refund Policy
Since plants and trees are living things, we limit the returns we accept - the journey can be hard on plants, and we want them to survive! In some cases, garden supplies and hard goods may be eligible for return, including fertilizers, planting mixes, planting kits and watering bags.
If you have an issue with your plant or tree, please give us a call as soon as possible so we can provide expert assistance and work to provide a replacement if needed. Rather than send your plant back, we encourage you to make the world a little greener - find a spot to plant it, compost it, or share it with a friend!
By purchasing nursery stock, customers accept The Planting Tree's terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the customer’s order in any circumstance.
We ship living products from PlantingTree. All sales are final. In the event a living product is rejected on delivery we will not credit back your account. There will be no refunds. If your package arrives damaged, please contact us immediately. Your claim must be received within 5 days of receiving your package. We will reship the damaged plant after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account to order a substitute or we will refund your order for the product that is damaged. If the product we are replacing has been shipped outside of its growing zone, we will issue a store credit for the product that is missing or damaged.
Any hard-goods that are not living must be returned within 10 business days with a 25% restocking fee. You will be responsible for any shipping costs to send the product back to our warehouse. Once hard-goods are returned and are resalable, you will receive a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Gift Cards
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Any orders cancelled or changed during the shipping process will incur a 25% restocking fee. Some orders are picked, packaged, and shipped within 1 hour after the order has been placed. We cannot guarantee that your order can be canceled after 1 hour.
Late or Missing Refunds (if applicable)
There is often processing time before a refund is posted. Depending on your financial institution the refund can can 3-7 business days to appear on your account. After 7 days, if you still have not received your refund, please contact us at support@plantingtree.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Missing Packages
Missing packages must be reported within 2 business days. Contact us so that we can perform a trace and find your missing package. After 2 business days, we will be unable to perform a trace and therefore acknowledge that the package was indeed delivered to your location. There are no refunds. If carrier has lost package, we will simply reship your missing products. You will receive an email as soon as your package is delivered.